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Now available in UK & across Europe

Your phone. Any repair.
Any workshop.

SmartFix is the repair benefit plan that lets you fix your phone at any workshop in the UK or Europe — no approved lists, no restrictions.

Start your plan → See how it works
UK Plan £29 per month Europe Plan €34 per month
How it works

Simple. Transparent. Fair.

Six steps from sign-up to reimbursement. No hidden rules, no surprises.

1

Create your account

Register online and log in to your personal member area. Upload a clear photo of your device and full model details to activate your membership.

2

90-day approval period

We review your device registration. If we're unable to accept your application for any reason, you receive a full refund. No questions asked.

Full refund if rejected
3

Guaranteed 12 months

Once approved after 90 days, SmartFix is fully committed to your plan for a minimum of 12 months with complete access to all benefits.

12-month guarantee
4

Repair anywhere

Walk into any repair workshop in the UK or Europe. No approved networks, no restrictions. Your phone, your choice of workshop, any city.

5

Submit your invoice

Log in to your member area, upload the repair receipt and a photo of the repaired device. That's all we need.

6

Reimbursed in 5 days

We verify your claim and transfer the credit directly to your bank account within 5 working days.

5 working days
What's covered

One plan. Six repair types.

Every benefit resets on your membership anniversary. One claim per category per year.

📱
Screen replacement
1× per year
Up to £120 / €140
🔋
Battery replacement
1× per year
Up to £50 / €58
🔊
Speaker / microphone
1× per year
Up to £60 / €70
🔌
Charging port
1× per year
Up to £50 / €58
⚙️
Button repair
1× per year
Up to £40 / €46
📷
Camera lens / module
1× per year
Up to £70 / €80
FREE EVERY YEAR

Screen protector — on us

Even if you never needed a repair, you still get a free screen protector fitted at any workshop of your choice. Just submit the receipt.

Up to £15 / €17
🆕 Loyalty Reward

No claims? Your price drops automatically

Complete a full year without making any repair claim and your monthly rate drops automatically on your anniversary date. No action needed — we apply the discount for you.

If a claim is made in year 2, the standard rate applies from the following year.

Year 2 loyalty rate
£20
/month · UK plan
€24
/month · Europe plan
Plans

Choose your plan

Both plans cover repairs across the UK and Europe. Pick the currency that works for you.

🇬🇧 United Kingdom
£29
per month · billed monthly
  • All 6 repair benefit categories
  • Free screen protector yearly
  • Any UK or European workshop
  • 12-month guarantee after 90 days
  • Full refund if not approved
  • Reimbursement in GBP
Start UK plan →
🇪🇺 Europe
€34
per month · billed monthly
  • All 6 repair benefit categories
  • Free screen protector yearly
  • Any European or UK workshop
  • 12-month guarantee after 90 days
  • Full refund if not approved
  • Reimbursement in EUR
Start Europe plan →
Our commitment

Built on trust

🔒

Full refund guarantee

If SmartFix doesn't approve your application within 90 days, every payment you made is returned to you in full.

📅

12-month commitment

Once you're approved, we're fully committed. You're guaranteed 12 months of complete access to all benefits, no exceptions.

🌍

Freedom of repair

No approved workshops, no networks. Any certified repair shop in the UK or across Europe qualifies. Full stop.

Repair network examples

Workshops already available
across Europe

These are just a few examples of the thousands of independent repair shops you can use with SmartFix. No enrollment required — just walk in, repair, submit.

LONDON
LONDON
tSmart — Victoria ↗
73 Victoria St, SW1H 0HW
⭐ 4.9 · 2,764 reviews
LONDON
LONDON
tSmart — Mansion House ↗
53 Queen Victoria St, EC4N 4SG
⭐ 4.9 · 2,088 reviews
LONDON
LONDON
Centre Point Phone Repair ↗
118-132 New Oxford St, WC1A 1HL
⭐ 4.9 · 116 reviews
PARIS
PARIS
Reparmobil Paris ↗
37 Rue Bouret, 75019 Paris
⭐ 4.4 · 359 reviews
ROME
ROME
CST Centro Soluzioni ↗
Via Attilio Ambrosini, 156, Roma
⭐ 4.8 · 187 reviews
BERLIN
BERLIN
Feinreparatur Berlin ↗
Brunnenstrasse 195, Mitte
⭐ 4.9 · 721 reviews
AMSTERDAM
AMSTERDAM
ThePhoneLab Amsterdam ↗
Gelderlandplein 126, 1082 LB
⭐ 4.7 · 292 reviews
MADRID
MADRID
Ema Phone 6 ↗
Puerta del Sol, 15, Madrid
⭐ 5.0 · Centro Madrid
VIENNA
VIENNA
Phone Repair Vienna ↗
Mariahilfer Str. 77, 1060 Wien
⭐ 4.8 · Highly rated
ATHENS
ATHENS
iRepair Athens ↗
Ermou 42, 10563 Athens
⭐ 4.9 · Highly rated
BARCELONA
BARCELONA
TechFix Barcelona ↗
Las Ramblas 42, 08002 Barcelona
⭐ 4.8 · Highly rated
MILAN
MILAN
PhoneRepair Milano ↗
Viale Abruzzi 16, 20131 Milano
⭐ 4.9 · Highly rated
TEL AVIV
TEL AVIV
iDoctor — Dizengoff ↗
Dizengoff St, Tel Aviv
⭐ 4.8 · iPhone & Android
BRUSSELS
BRUSSELS
The Repair Club ↗
Rue de la Loi 12, 1000 Brussels
⭐ 4.9 · Top rated Brussels
COPENHAGEN
COPENHAGEN
Telerepair Copenhagen ↗
Norrebrogade 14, 2200 Copenhagen
⭐ 4.8 · Fast service
CRETE
CRETE
iRepair Heraklion ↗
Daidalou 18, 71202 Heraklion, Crete
⭐ 4.8 · All brands

Click any shop name to open in Google Maps.

These are independent examples — SmartFix works with any certified repair shop. No registration required.

FAQ

Common questions

Can I really use any repair shop? +
Yes, absolutely. Any certified repair workshop in the UK or Europe is eligible. There is no approved list. You simply submit your invoice and a photo of the repaired device through your member area.
What happens if SmartFix doesn't approve my application? +
If we are unable to accept your application for any reason within the 90-day period, your membership is cancelled and you receive a complete refund of every payment you made. No deductions, no questions.
What if I want to cancel after I'm approved? +
You can cancel at any time. If you have not activated any repair benefit, you may be eligible for a partial refund at SmartFix's discretion. Once benefits have been used, the membership is non-refundable for that year.
I'm in Italy and my screen cracked — does this work? +
Yes. The plan covers repairs anywhere in the UK and across Europe. Find any local repair shop, get the repair done, keep the invoice, and submit it through your member area when you're back. Reimbursement is processed within 5 working days.
Is this insurance? +
No. SmartFix is a membership benefit plan, not an insurance product. We provide discretionary repair credits as part of your membership. SmartLab Academy Ltd is not regulated by the FCA.

Fix anything.
From anywhere.

Join SmartFix today and get peace of mind knowing your phone is covered across the UK and Europe.

Get started today →

Terms & Conditions

Last updated: May 2025  |  SmartLab Academy Ltd

1. About SmartFix

SmartLab Academy Ltd (“SmartFix”, “we”, “us”) is a membership benefit company registered in England and Wales. We provide repair benefit credits to members as part of a subscription plan. This plan is not an insurance product and SmartLab Academy Ltd is not regulated by the Financial Conduct Authority (FCA).

2. Membership & Eligibility

To join SmartFix you must be 18 years or older and provide accurate personal and device information during registration. Membership is subject to approval following a 90-day review period. During this period we reserve the right to decline any application. If your application is declined, all payments made will be refunded in full.

3. The 90-Day Approval Period

Your membership begins on the date of your first payment. Benefits are not available during the first 90 days. If SmartFix is unable to accept your application for any reason within this period, your membership will be cancelled and you will receive a full refund of all payments made. No claims can be made during the approval period.

4. Guaranteed 12-Month Plan

Once 90 days have passed and your membership is confirmed, SmartFix guarantees your plan for a minimum of 12 consecutive months. During this period you will have full access to all benefit categories as described in your plan.

5. Repair Benefits

Members are entitled to one claim per benefit category per membership year. Benefit categories include screen replacement, battery replacement, speaker/microphone repair, charging port repair, button repair, and camera lens/module replacement. Credit amounts are as stated in your plan. Benefits reset on your membership anniversary date. Unused credits do not roll over to the following year.

6. How to Claim

To make a claim, log into your personal member area, upload a valid receipt from any certified repair workshop, and submit a photo of the repaired device. Claims must be submitted within 30 days of the repair date. Reimbursement will be processed within 5 working days of approval.

7. Annual Screen Protector Benefit

Once per membership year, members are entitled to a screen protector credit of up to £15 (UK plan) or €17 (Europe plan). This benefit is available regardless of whether any other claim has been made during the year.

8. Cancellation

You may cancel your membership at any time. If you cancel before any benefit has been activated, you may be eligible for a partial refund at SmartFix’s discretion. Once a benefit claim has been approved and paid, that membership year is non-refundable. Please refer to our Refund Policy for full details.

9. Device Registration

Upon joining, you must log into your personal member area and submit a clear photo of your device along with its full model details and IMEI number. Failure to complete device registration may result in claims being declined.

10. Loyalty Reward — Automatic Price Reduction

Members who complete a full 12-month membership year without submitting any approved benefit claim will automatically receive a reduced monthly rate of £20 (UK plan) or €24 (Europe plan) from the start of their second membership year. This discount is applied automatically on the membership anniversary date with no action required from the member. If a claim is approved and paid during the discounted year, the standard rate of £29 / €34 will be reinstated from the following membership year.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Last updated: May 2025  |  SmartLab Academy Ltd

1. Who We Are

SmartLab Academy Ltd (Company No. 16618821) is the data controller for the personal information we collect. We are registered in England and Wales. Registered office: 124-128 City Road, London, England, EC1V 2NX. For privacy enquiries, contact us at: smartfixinfos@gmail.com

2. What Data We Collect

We collect the following personal data when you register or use our services: full name, email address, phone number, ID or passport number, home address, device model and IMEI number, photos of your device, repair invoices and receipts, and payment information (processed securely via our payment provider).

3. How We Use Your Data

We use your data to process your membership application, verify your device registration, assess and process benefit claims, send membership communications and updates, comply with legal obligations, and prevent fraud and abuse of the benefit system.

4. Legal Basis

We process your data on the basis of contract performance (to provide your membership), legitimate interests (fraud prevention and service improvement), and legal compliance. Where required, we will ask for your consent.

5. Data Sharing

We do not sell your personal data. We may share data with payment processors, identity verification services, and cloud infrastructure providers, all of whom are bound by appropriate data processing agreements. We will disclose data to authorities if required by law.

6. Data Retention

We retain your data for the duration of your membership and for 6 years thereafter in accordance with UK financial and legal requirements.

7. Your Rights

Under UK GDPR you have the right to access, correct, delete, or restrict the processing of your personal data. You may also request a copy of your data or object to its processing. To exercise any of these rights, contact smartfixinfos@gmail.com. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

8. Cookies

Our website uses essential cookies to function correctly. We also use analytics cookies to understand how visitors use our site. You may disable cookies in your browser settings, though this may affect site functionality.

Refund Policy

Last updated: May 2025  |  SmartLab Academy Ltd

1. Full Refund — Application Declined

If SmartFix is unable to approve your membership application within the 90-day approval period for any reason, you will receive a full refund of all subscription payments made. This refund will be processed within 10 working days of the cancellation notice.

2. Cancellation Before Benefits Are Used

If you cancel your membership before any benefit claim has been approved and paid, you may request a partial refund. The refund amount will be calculated based on the number of months remaining in your current membership year, minus an administrative fee of £10 / €12. Refund requests must be submitted in writing to smartfixinfos@gmail.com.

3. Cancellation After Benefits Are Used

Once a benefit claim has been approved and reimbursed, no refund will be issued for that membership year. You may still cancel your membership to prevent future billing, but the current year is non-refundable.

4. Your Right to Cancel (14-Day Cooling-Off Period)

In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your membership within 14 days of joining without giving any reason. If you exercise this right, you will receive a full refund of any payments made. To exercise this right, notify us at smartfixinfos@gmail.com within 14 days of your first payment.

5. How Refunds Are Processed

Refunds are returned to the original payment method used at the time of purchase. Processing times depend on your bank or card provider and typically take 3–10 working days after we initiate the refund.

6. Contact

For all refund requests: smartfixinfos@gmail.com

Subscription Agreement

Last updated: May 2025  |  SmartLab Academy Ltd

1. Subscription Terms

By subscribing to SmartFix, you agree to pay the applicable monthly subscription fee (£29 for the UK plan or €34 for the Europe plan). Your subscription renews automatically each month on the same date as your initial payment unless cancelled.

2. Billing

Payments are charged monthly to your chosen payment method. You authorise SmartFix to charge your payment method on a recurring monthly basis until your subscription is cancelled. All prices are inclusive of applicable taxes.

3. Price Changes

SmartFix reserves the right to change subscription pricing. We will give you at least 30 days’ written notice of any price change. If you do not accept the new price, you may cancel your subscription before the change takes effect.

4. Annual Benefit Reset

Benefit entitlements reset on each anniversary of your membership confirmation date (i.e. 90 days after your first payment). Unused benefits do not carry over to the next membership year.

5. Suspension

SmartFix reserves the right to suspend or terminate a membership where there is evidence of fraud, misuse, or breach of these terms. In such cases, no refund will be issued for the current billing period.

6. How to Cancel

You may cancel your subscription at any time by contacting us at smartfixinfos@gmail.com or through your member area. Cancellation takes effect at the end of the current billing cycle. You will not be charged for subsequent months after cancellation is confirmed.

Dispute Resolution Policy

Last updated: May 2025  |  SmartLab Academy Ltd  |  Company No. 16618821

1. Introduction

SmartLab Academy LTD ("we", "us", or "our") is committed to providing excellent service and ensuring a fair, transparent, and efficient process for resolving any disputes or complaints raised by our customers. This policy outlines the steps customers should follow when submitting a dispute regarding their phone repair subscription or repair services, and explains how we will handle, review, and resolve such matters.

This policy applies to all registered subscribers, including customers residing within the United Kingdom and the European Union, subject to the governing law outlined in Section 7.

2. How to Submit a Complaint or Dispute

If you wish to raise a complaint or dispute relating to your phone repair subscription, monthly billing, service coverage, repair quality, cancellations, refunds, or any other matter, please contact our Customer Support Team through one of the following channels:

Email: smartfixinfos@gmail.com
Phone: +447478921991 (Available Monday to Friday, 9:00 AM – 5:00 PM GMT)
Postal Address: 124-128 City Road, London, England, EC1V 2NX

To help us investigate and resolve your issue as quickly as possible, please provide the following details: your full name and account email address, Subscription ID or Order Number, the IMEI number or model of the registered mobile phone (if applicable), a clear description of the issue, and any supporting evidence or documentation.

3. Review and Response Timeframes

Upon receiving your formal complaint, we will acknowledge receipt within 2 business days, provide an initial response within 5 business days, and deliver a comprehensive final written response within 15 business days from the date the complaint was first received. If additional time is required, we will notify you and provide an updated timeline.

4. Resolution Outcomes

Depending on the findings of our review, possible outcomes may include: a full or partial refund of subscription fees or specific repair charges, a complimentary re-repair or technical re-examination of the device, an adjustment or credit applied to your monthly billing, or a goodwill gesture or extension of subscription coverage where deemed appropriate.

5. Internal Escalation Procedure

If you remain unsatisfied with the final resolution, you have the right to request an internal escalation. Your case will be referred to a Senior Review Manager who has not been previously involved in the matter. The Senior Review Manager will issue a final written decision within 10 business days of the escalation request.

6. External Dispute Resolution (ADR) & EU Customers

If your dispute has not been resolved after completing our full internal escalation process, you may seek independent external remedies. EU residents who purchase subscriptions online may submit complaints via the European Commission's Online Dispute Resolution platform at: https://ec.europa.eu/consumers/odr/

7. Governing Law and Jurisdiction

This Dispute Resolution Policy is governed by and construed in accordance with the laws of England and Wales. Any legal proceedings shall be brought before the competent courts of London, United Kingdom. If you are a consumer residing in Scotland, Northern Ireland, or a member state of the European Union, you may also benefit from the mandatory consumer protection laws of your country of residence.

8. Policy Amendments

SmartLab Academy LTD reserves the right to update, modify, or amend this Dispute Resolution Policy at any time. Any updates will be published on our official website and will become effective immediately upon posting.

Contact

smartfixinfos@gmail.com  |  +447478921991

Accessibility Statement

Last updated: May 2025  |  SmartLab Academy Ltd

Our Commitment

SmartLab Academy Ltd is committed to making our website accessible to all users, including those with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

What We Have Done

We have designed our website with clear colour contrast, readable fonts, keyboard navigation support, and descriptive alt text for images. Our forms are labelled clearly and our content is structured logically for screen reader compatibility.

Known Limitations

Some older content and third-party tools embedded in our site may not fully meet accessibility standards. We are working to address these limitations progressively.

Feedback

If you experience any accessibility barriers on our website or need content provided in an alternative format, please contact us at: smartfixinfos@gmail.com. We aim to respond within 5 working days.

Enforcement

If you are not satisfied with our response, you may contact the Equality Advisory and Support Service (EASS) at equalityadvisoryservice.com.

SmartFix — Repair Benefit Plan

Full product details & terms
Full Product Details

SmartFix
Repair Benefit Plan

Fix your phone at any workshop in the UK or Europe. No approved networks, no restrictions. Just repair — with complete transparency.

UK Plan
£29
per month
Europe Plan
€34
per month
What's covered

Repair benefits — per membership year

One claim per category per year. Benefits reset on your membership anniversary date. Unused credits do not roll over.

Benefit Frequency Max credit
Screen replacement1× per yearUp to £120 / €140
Battery replacement1× per yearUp to £50 / €58
Speaker / microphone1× per yearUp to £60 / €70
Charging port1× per yearUp to £50 / €58
Button repair1× per yearUp to £40 / €46
Camera lens / module1× per yearUp to £70 / €80
Screen protector — free every year1× per yearUp to £15 / €17
Maximum annual benefit value £405 / €467 in repair credits
Loyalty reward

No claims? Your price drops automatically

Complete a full membership year without any repair claim and your rate drops automatically on your anniversary date.

Year 2 loyalty rate

Complete 12 months with no claims and your monthly rate drops automatically. No action needed — we apply the discount on your anniversary date. If a claim is made in year 2, the standard rate applies from the following year.

£20
/month · UK plan
€24
/month · Europe plan
How it works

Six simple steps

From sign-up to reimbursement. No surprises, no hidden rules.

1

Sign up & create your account

Register online and log in to your personal member area. Upload a clear photo of your device and full model details. Membership is pending until your device is approved.

2

Device approval period — 90 days

SmartFix reviews your device registration. If we are unable to accept your application for any reason, your membership is cancelled and you receive a full refund of all payments made.

Full refund if rejected
3

Approved after 90 days — guaranteed 12 months

Once confirmed, SmartFix guarantees your plan for a minimum of 12 months with complete access to all benefits.

12-month guarantee
4

Need a repair? Go anywhere

Walk into any repair workshop in the UK or Europe. No approved network, no restrictions. Your choice, your workshop, any city.

5

Submit invoice through your member area

Log in, upload the repair receipt and a photo of the repaired device. Reimbursement processed within 5 working days.

5 working days
6

Cancellation & refund policy

You may cancel at any time. If you have not activated any benefit, you may be eligible for a partial refund at SmartFix's discretion. Benefits reset annually. Unused credits do not roll over.

Key terms

What you need to know

To receive benefits you must register your device in your personal member area with a clear photo and full model details.
One claim per benefit category per membership year.
Claims must be submitted via your member area with a valid invoice and photo of the repaired device.
If your application is rejected within 90 days, you receive a full refund of all payments made.
After 90 days of active payments, SmartFix guarantees a minimum 12-month plan with full benefits.
Cancellation with no benefits used may qualify for a partial refund at SmartFix's discretion.
Reimbursement in GBP (UK plan) or EUR (Europe plan) at the invoice rate.
Loyalty reward: complete year 1 with no claims and your rate drops automatically to £20 / €24 per month from year 2.
This plan provides membership benefits and repair credits — not insurance. SmartLab Academy Ltd is not regulated by the FCA.

Ready to join SmartFix?

Full refund guaranteed if not approved within 90 days. Cancel anytime.

Get started →